We at Las Palomas take our guests’ personal information very seriously and comply with data security standards.  We aim to inform you how and when your personal data and travel/stay information will be collected and the purposes for which they will be used.

Personal data and travel/stay information

All personal data and travel/stay information, provided by OTA’s (Online Travel Agencies), our Property Management system and what is collected directly by our establishment through any communication channel (personally, email, Whatsapp, etc.), is securely stored in our database.  This information will be held in our records (excluding credit card data – see below) for a period of seven years.  After this period, it will be permanently deleted.

Use of Credit/Debit Card information

Credit/Debit card details are also collected and securely stored in our Property Management System as a guarantee of your booking, for No-Shows and for charging for damages or replacements should it be deemed necessary.  The information will be deleted after two months from the check-out date.

Our employees do not have, in any way and under no circumstances, access to your credit/debit card information.

What type of personal data do we collect?

AT THE TIME OF BOOKING:

• Basic Personal Information (full name, nationality), contact details (address, email address, telephone), estimated time of arrival, check-in and check-out dates and any other relevant data that is given to us either by the OTA, or by you.
• Your credit/debit card number (if given) for booking guarantee purposes.
• Information about your preferences and requests.

AT THE TIME OF CHECK-IN:

• Full name, Passport number and physical passport/ID document (foreign card, driver’s license.), email address, telephone number, nationality.
• Your arrival and departure dates.
• Your questions/comments, during or following your stay.
• Information about your preferences and requests.

DURING YOUR STAY:

• Images from our security cameras.
• Information about your preferences and requests.

For what purposes is your personal data collected?

Personal data may be collected for the following purposes:

• Booking a Villa.
• Booking tours and/or other activities.
• Checking-in and paying.
• Requests and complaints.
• Participation in marketing campaigns.
• Participation in guest satisfaction surveys
• Guarantee quality of stay to our guests and improvement of our services.
• Statistical analysis/purposes.

Transmission of information to and from third parties:

Your personal data may be shared with the following:

• Tour operators, travel agencies and others for tour booking purposes only.
• Medical or Legal service providers.

Your personal information, at the time of booking and during your stay, can be accessed by the reception and reservations staff only for the purposes of their job and responsibilities.

Note that your name and/or contact information will never be disclosed to other guests or third parties, except those mentioned above, without your previous consent and/or authorization, either via email, phone or personally.

The Las Palomas team keeps a database of photos and videos of the property and guests’ daily activities taking place within the premises and/or during tours.  Most of them are shared on Social Media and our website.  In addition, they may also be shared with our allied third parties in cases explained above that include legal, statistical and other objectives of each of those third parties. If you would like any of them to be removed, feel free to contact us.

If you have any questions regarding our Terms & Conditions and/or Privacy Policy, do not hesitate to contact us at info@laspalomascr.com